Frequently Asked Questions

How much does a plumber cost per hour?

A plumber from 24T-Rørservice AS costs NOK 1,500 per hour incl. VAT. between 08: 00-16: 00 (Mon / Fri). All other services are in addition. We can provide “Package solutions” or fixed price. We do this primarily with larger assignments that run over 3 days or several weeks. All service jobs that we perform and complete in less than 3 days are invoiced accordingly. Plumbing companies in Oslo have roughly the same price if they provide service accordingly.

Are your prices competitive?

We are priced in line with standard rates for plumbing services in Oslo and the surrounding areas, like most plumbing companies. Our prices for services, materials, service vehicles, etc. are calculated and based on the current standard rates. The materials we use for each customer are directly loaded from the wholesaler upon withdrawal and automatically added to the customer’s order in the invoice system. Our service vehicles, which are used by plumbers for transportation to and from customers, material replenishment, and waste management, are equipped with GPS systems that record the exact time spent on each assignment. All invoices are automatically generated from our systems, and prices are the same for all customers. The price of the invoice/job is not set by us as a company, but rather by the market, the industry, and the current consumer price index (CPI).

Will I receive documentation of the work done?

Yes, all customers receive documentation of the work done. We charge a fee of between 200,- to 1,750,- to input this information into Boligmappa.no. This is necessary because the authorities now require all technical work carried out to be registered under the property’s real estate identification number (matrikkel) under the new law; The Property Transfer Act. The fee varies depending on the size of the assignment. We upload the job to Boligmappa.no shortly after the invoice is registered and paid on our account. If you have paid but cannot find the job we performed in bm.no, you can request it either through bm.no or by emailing us at post@24ror.no.

How much do materials cost and where do you buy this from?

24T Rørservice AS determines its material prices based on the base price and price list provided by our wholesalers – essentially the recommended retail price. Prices are updated twice a year and, therefore, follow the Consumer Price Index (CPI). Our materials are exclusively sourced from our wholesalers and are not compared to online retailers or what other entities may sell materials for. 24T Rørservice AS is a member company of VVS Fagmann and Proff Partner VVS, both of which maintain the supply chain and inventory we rely on. We cannot ensure our deliveries by using “enticement offers” and similar promotions from online suppliers. Most plumbing companies (and other professionals in the construction industry) with a presence in Norway follow a similar practice. Online shopping is for the “hobby market,” while wholesale trade caters to the professional market. 24T Rørservice AS is a professional supplier that ensures the delivery for all our customers.

Why do I have to pay for you to throw away waste?

24T-Rørservice AS spends time on waste management in the same way as everyone else who has to throw away rubbish/waste. We have to sort sources and clean up the car after transport to get ready for the next assignment. Waste management is therefore a variable cost. If the amount is very small, then its nothing we charge for. When it is of significant quantity, its priced at normal rates. We always ask the customer on site whether we should take care of the waste or if the customer takes care of it himself.

Why do I have to pay for the service car that the plumber drives in?

The attendance fee or “Service car” fee is a lump sum of NOK 1300, – incl. VAT. per assignment / per day. (Within Oslo) This helps to cover costs for km for cars, tolls, service and maintenance for cars, as well as cover a share of the actual costs incurred by having a selected inventory per car. The attendance fee does not cover driving time, possible parking, collection at a wholesaler, or waste management.

Can you install equipment that I have purchased from other suppliers, such as Maxbo, Flisekompaniet or Megaflis?

Yes, we can install equipment that the customer has purchased themselves, but we cannot guarantee it. All pipe technical material such as pipes, parts, fittings must be provided and installed by the customer. We always guarantee what we have performed as well as the parts we have purchased. We always recommend that our customers purchase all parts and equipment through us so that the entire order is registered with us, and we cover 100% of the delivery. It’s always good to know that the customer is fully secured for both parties.

What happens if I do not pay on time?

We can all get into this situation so there is nothing unusual or anything to worry about. We solve everything with good communication. We can split the amount or arrange a repayment scheme – depending on the need. Just write to us or to the contact person you have been assigned for the case. If necessary, call us on 22522020. All inquiries to us must be made in writing before the due date given in the invoice.

Why are emergency assignments significantly more expensive than ordinary working hours?

We are always prepared for plumbing assignments (Ord. day rates) that are planned and ordered in advance – and so is the customer (Everyday 0800 – 1600 Mon/Fri). If Urgent Assignments (Crisis situations) in the form of water leaks, blocked drains or other unwanted situations that require immediate Plumber Assistance for and damage limitation of housing/property, we have 2 rates/prices that apply from 01.01.2024. The first is Private customers: NOK 5,000 incl. VAT. The other is for companies, boards or insurance matters: NOK 8,990 incl. VAT. Both rates apply around the clock, daytime and evening + weekends & public holidays. The round-the-clock supplement is a pure supplement over and above the hourly rates for plumbers and service vehicles. The insurance companies strongly recommend it to customers to avoid major building damage and this is often covered by the insurance company. On this service, we always have an attendance guarantee which ensures the customer that we will arrive within 1 hour of contacting one of us at 24T Rørservice AS.

I have ordered the assignment, but someone else is supposed to pay. What should I do?

The person who orders the job and provides their information is legally responsible for payment and will be held liable for any claims. If someone else is going to pay, there is nothing wrong with them paying the invoice. It is very important to ensure that they use the correct KID number. If the housing cooperative/condominium association is going to pay, this is something that is between the person who orders and them. We cannot send an invoice to anyone other than the person who orders a job without prior agreement with the other party. This is the responsibility of the person who orders. If you are renting the property, you must contact the landlord in advance and the landlord must order the job.

How can you know exactly how much time a plumber has used?

We have cars with GPS tracking at all times that help us plan + book jobs for plumbers who are closest to a new client when they call in. We have jobs throughout Oslo and the surrounding area. This is a very efficient system that saves us as a company, as well as all client money. It ensures the fastest delivery and that the client is invoiced for the right amount. Tracksolid is the tool we use. It also ensures that the client is not invoiced too much time. We always calculate travel time to + from the customer as well as supplementing material.

How much does the assignment cost - Price estimate, fixed price?

Many clients want to know how much they will be charged – we understand that well, and we want to provide you this information. But to achieve that, information about the job is required. We can get this information in the form of pictures + explanatory text. With good communication, we often manage to estimate the right price. If the customer has received one price estimate, then it is the price the job most often ends up costing (this in relation to the information we have received). One estimate does not necessarily mean that the estimate is the same as the amount on the invoice. This is because there may be unexpected situations or other deviations that makes us spend more time, material or other.

If the client has received a fixed price offer for the assignment, we have enough information and can determine the price with certainty. The vast majority of assignments are billed by the hour, that includes: actual time spent on the entire job, materials, service car to / from customer + supplementation of materials, possibly parking + waste management related to the job. This will always be the right price, for both parties.

Do you provide free price estimations?

We inspect assignments that are large or complicated, this is assessed on a case-by-case basis. However, free inspection is not something we perform (unless otherwise agreed). The price for inspection is: NOK 2,687, – incl. VAT. within Oslo. and NOK 3,381, – incl. VAT. outside of Oslo. If the assignment accrues to us after an inspection, we will refund this cost.

The plumber was here for only 5-10 minutes, but the invoice says one hour, why do I have to pay for a full hour?

Like most plumbers, we have what we call “MP – Oslo” which is better known as “Minimum Price for Plumbing Service within Oslo”. It is currently set at 3,000,- NOK including VAT. The time we spend includes driving to and from the customer, finding parking, and performing the job. This minimum price for the time it takes is estimated to be at least one hour (never 5-10 minutes). A clipping from an online search about this from the conciliation board states that:

“A ruling by the Conciliation Board in Oslo in December 2020 gave the plumbing company a verdict in a case against a consumer customer. The Conciliation Board stated that the customer also had to pay for the travel time, not just for the time spent at the customer’s address where the plumber carried out the job.

I have received a reminder/collection notice, but I haven't seen any invoice, what should I do?

The invoice is sent to the email address provided at the time of the order. Check the spam folder on your email; the invoice is sent by 24T Rørservice AS / Tripletex.no. If you still cannot find the invoice, contact us at 2252 2020 + dial option 3 or send us an email at post@24ror.no, and we will resend it.

I have a clogged drain - can you help me?

We can do that, clogged or partially clogged drains are a situation no one wants to get into. But everyone experiences this sooner or later. Since drain pipes are hidden, we can not see what the cause is. Our routine is as follows. We first send a plumber to see if he can fix it, he often manages it. If the plumber does not manage to fix it, we need to perform high-pressure flushing of the pipe. This is done by our flushing operator – Raymond Morgenlien. He is excellent in his field and makes sure that blockages from the nearest stake point on the site are flushed and flushed further out on public lines.

If the problem occurs again after a short time, we recommended a camera inspection, because there is usually a more extensive problem such as a pipe breakage or larger objects that cannot be flushed out. This requires more work + equipment.

During a camera inspection, the film/video is stored on a USB stick that the customer receives on site, at the same time we store it in our archives. Often this is a case for a insurance company and with the video the customer has received proof of the problem. The pipe that is flushed/cleaned is not an installation we performed, nor are we responsible for how it was even laid. After we have flushed a pipe for a client, there is no guarantee that this will not clog again. 8 out of 10 times there is a user error, the others a pipe break (collapse) or other failure. This is due to the cover, the terrain or soil masses the pipe is installed in. If it needs to be excavated, and replaced we can perform this in agreement with the client.